Shipping policy

Where do you ship to?
We ship to Australia and New Zealand. Shipping is free on all orders.

Where do orders ship from?
All orders are dispatched from our fulfilment warehouse in Yiwu, Zhejiang, China.

How long does processing take?
Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays).

How long does delivery take?
Once dispatched, delivery usually takes 6–8 business days. In total, most orders arrive within 7–10 business days of purchase. Delays can occasionally happen during peak periods such as Christmas; we will keep you updated if your order is affected.

Can I track my order?
Yes. When your order is dispatched you will receive an email with your tracking number. You can also track your order here.

Can I change my delivery address?
Yes, as long as your order has not been dispatched. Email us at support@montessori-australia.com as soon as possible.

My order hasn't arrived
If your order has not arrived within 15 business days of dispatch, contact us at support@montessori-australia.com and we will send a replacement or give you a full refund.