Refund policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items
If your item arrives damaged, faulty or not as described, email support@montessori-australia.com within 30 days of delivery with your order number and a photo or short video of the problem. You do not need to return the item. Once we confirm the issue, you can choose a free replacement (sent at our cost) or a full refund to your original payment method.

Change of mind
You can return an item within 30 days of delivery if you change your mind. The item must be unused and in its original packaging. Email support@montessori-australia.com first and we will confirm your return. Change-of-mind return postage is paid by the customer. Returns go to our warehouse:
Room 2601, Building B, Wanda Plaza
Yiwu, Zhejiang
China
Please use a tracked postage service. Once we receive and check your return, we refund the item price to your original payment method within 5 business days.

Exchanges
If you would like a different item, return the original under the change-of-mind process above and place a new order.

Cancellations
You can cancel your order free of charge before it is dispatched. Email support@montessori-australia.com with your order number.

Lost parcels
If your order has not arrived within 15 business days of dispatch, contact us and we will send a replacement or refund you in full.

Refund timing
Approved refunds are processed within 5 business days. Your bank may take a few more days to show the credit.